The world's first community of responsible and committed eco-consumers

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Laws & Regulations

Sous-catégories

Salty groceries 30
Sweet grocery store 21
Drinks 22
Fresh 16
Beauty and body hygiene 37
Health 16
Babies and children 12
Home Maintenance - Habitat 12
General pet store 10
Bulk 21

Interior furniture in solid wood
Outdoor furniture in solid wood
Solid wood kitchens
Decorations
Mirrors
Lighting fixtures
Bedding
Household linen
Crockery and tableware
Kitchen utensils
Sustainable household appliances
Coffee machines and tea machines
Water filter machines
Air humidifier devices
Juice extractors
Juicers and Citrus Presses
Seed sprouters
Pellet and Pea Heaters
Pellets in bulk or batches
Wood in bulk or batches
Eco-friendly building materials
Ecological and economical insulation
Heat pumps and solar water heaters
Air conditioning units
Humidifiers
Wooden houses
Wooden chalets
Wooden cabins
Wooden shelters
Wooden or metal carport
Guardrails made from noble materials

Children's outdoor games
Ponds and sandbox
Swimming pools
Natural fountains
Water pumps
Inserts and devices for vegetable gardens
Greenhouses
Tents
Outdoor furniture
Garden sheds for storage and tools
Paving stones - Garden tiles - Garden slabs - Sand - Gravel
Wooden screens - Separations - Arbors - Pergolas - Patios
Wooden saunas
Jacuzzis with shelter
Exterior lighting
Composting Bins
Smart trash cans
Gardening and DIY tools
Gardening products
Japanese eco-friendly toilet without paper

Women's Fashion 35
Men's Fashion 25
Baby 0 to 36 months 19
Children's fashion 17

Travel suitcase
Travel bag
Backpack
Handbag
Pouch
Shoulder bag
Case - Mobile phone cases
Tablet case - Laptop
Business briefcase and briefcase
School bag
School backpack
Women's handbag
Shoulder bag
Crossbody bag
Travel kit
Shopping basket
Shopping cart
Belts
Wallet
Shoes
Toiletry bag
Key ring
Basket
Checkbook Holder
Wooden glasses
Accessories

Smart Phones
I phones with new batteries
5G Smartphone
Tablets
Computers - Computers
Printers
Connected objects
Multimedia
Video Games and Consoles
Smartphone accessories
Android Smartphone
Samsung

TV
Video projectors
Smartwatches
Cameras
Headphones
Headphones
Hi-fi
Speakers
DJ equipment
33 and 45 rpm players
Kitchen appliances 10
Washing machine
Tumble dryer
Condenser dryer
Dishwasher
Built-in oven and cooker
Microwave oven

Refurbished fitted kitchens
New and refurbished interior furniture
New and refurbished outdoor furniture
New and reconditioned garden tools
New and Reconditioned Lawn Mowers
Various new and reconditioned tools
Machines - New and reconditioned building tools
Solar water heater
Solar panels

Books novels authors
General culture books
Cooking recipe books
Well-being and practical life books
Leisure and nature books
History books
Science books
Technology books
Medicine books and Advances in discovery
Music CD
33 rpm and 45 rpm record players
Bicycle
Tricycle
Mountain bike
Electric bike
Scooter
Skateboard
Bike Skate Equipment
Helmet
Music
Creative hobbies
Games, Puzzles, Family Games and Gifts
Gift vouchers, Festival tickets, Concert tickets, Flight travel tickets
School supplies
Office supplies

Sports equipment and materials 15
Materials and equipment/Nature and outdoor activities 10

Baby and Toddler Toys
Walker, Tricycle, Carrier, Swing
Walking cart - Rocker
Children's beds with games, Superman, Batman, Spiderman, Cars
Music books
Books stories tales
Musical toys
Development games
Dolls - Dollhouses
Garage, cars, various vehicles, car circuit
Cars with pedals
School boards with benches
Boards with various activities and games
Board games
Puzzle
Outdoor games
Motor skills course
Outdoor swings
Slides
Wooden houses, huts
Painting and coloring
Play dough
DIY - Cutting and Assembly
Sewing and embroidery
Beads to thread
Workshops
Creative toys

Advertising bag
Key ring
Advertising textile, T-shirt, Cap, Beanie
Shopping bag
Advertising badge
Eco-friendly goodies
Eco-friendly pens
Ecological notebooks
Ecological water bottles
Eco-friendly mugs
Eco-friendly Tote Bags
Ecological textile
Advertising plants
Eco-friendly pencils
Eco-friendly induction chargers
Ecological advertising seeds
Eco-friendly USB flash drives
Ecological key ring
Eco-friendly bags

Transport and delivery vehicles
Electric bikes
Electric scooter

Organic hypermarket
Home and exterior
Culture and leisure
Fashion

Eco-responsible construction company
Timber construction company
Eco-friendly paint company
Wooden chalets and cabins
Atypical real estate agencies
Eco-friendly prints
Renewable energy
Eco-friendly packaging materials
Factories - Factories specializing in packaging for the Horeca/Catering/Fast-food/Caterers sector
Eco-responsible corporate gifts
Eco-responsible and energy-independent companies
Recycling and composting equipment companies
Companies of conservation materials, food boxes and packaging, ecological and recyclable gourds
Industrial machines for eco-responsible mass production
Machines and devices for bakeries, confectioneries, catering, pastries and other productions
Companies producing fitted kitchens (noble and eco-responsible materials)
Eco-responsible custom furniture companies
Interior and exterior furniture made from noble, eco-responsible FSC materials
Ecological and eco-responsible materials companies
Ecological and eco-responsible paint company

Sous-sous-catégories

Organic aperitif
Organic pasta
Organic rice
Organic legumes and cereals
Seeds and oilseeds
Nuts - Almonds - Pecans - Cashews
Flour - Bran - Starches
Organic breads, rusks and pastries
Organic vegetables and preserves
Organic ready meals
Seafood (Fish - Shellfish) - Meat - Pâtés
Sauces - Coulis
Himalayan Salt - Coarse Sea Salt - Spices - Culinary Aid
Vegan grocery store
Gluten-free grocery store
Salty dietetic groceries
Varied and family grocery store
World Grocery Store
Olive oils
Vegetable oils
Ghee Butter
Vinegars
Seasoned vinegars
Exotic foods
Algae
Wasabi
World Food
Exotic fruits
Exotic fruit juice
Recipes from elsewhere

Dried fruits
Almonds - Dates - Brazil nuts
Seeds and grains
Dried fruit puree
Breakfast cereals and miscellaneous
Biscuits - Cakes - Cakes
Spreads
Jams
Honeys
Organic chocolate
Organic sweets
Cereal bars - sports bars
Almond paste
Compotes and desserts
Superfoods
Super fruits - Fruit compotes
Gluten-free sweet groceries
Dietetic sweet groceries
Sweet groceries from around the world
Vegan sweet groceries
Another family sweet grocery store

Cafes
Teas
Fair trade coffees and teas
Cow - sheep - goat milk
Herbal teas - Infusions
Instant drinks
Organic fruit juice (100% fruit)
Organic fruit juice (no additives)
Organic vegetable juice (no additives)
Organic syrups
Iced teas
Coconut drinks
Flavored waters
Organic wines
Organic beers
Organic Alcohols
Aperitifs and non-alcoholic drinks
Wellness drinks
Gluten-free drinks
Drinks of the world
Sodas
Kefir and Kombucha

Local vegetables or organic Europe
Vegetables imported from outside Europe Organic
Local fruits or organic Europe
Fruits imported from outside Europe organic
Fresh bakery
Dairy products - Organic cheeses
Catering Products
Organic cold meats
Pisces
Organic butcher shop
Lactofermented vegetables in jars
Canned fresh food section
Fresh sauces and condiments
Fresh beehive products
Fresh organic eggs
Quail eggs

General hygiene
Bath and Shower Products - Liquid Soaps - Solid Soaps
Aleppo soaps
Marseille soaps
Body Lotions and Oils
Hand creams and disinfectants
Scrubs and exfoliants
Mineral and ecological sun creams
Microfiber cloths
Steel/Glass Water Bottles
Makeup remover wipes
Bamboo toothbrushes
Solid shampoo
Solid or powdered toothpaste
Reusable paper towels
Reusable cotton swabs
Ghassoul
Argan Oil Products
Other organic fruit products
Liquid shampoo
Hair removal
Makeup
Facial care
Massage products
Massage and wellness centers
Body care - Creams
Men's care
Women's care
Sun protection
Green - White - Red clay care
Natural cosmetics
Vegan cosmetics
Aloe Vera Treatment
Ayurvedic cosmetics
Solid cosmetics
Teen care - Acne - Young skin
Beauty boxes - Birthday gifts - Parties

Food supplements
Super Food
Hive Products and Honey
Aromatherapy
Gemmotherapy
Phytotherapy
Nutrition - Micronutrition
Relaxation - Unwinding - Sleep
Physiotherapy
Holistic Practitioners
CBD and Multiple Relaxations
The essentials
Body and mind care
Herbalism
Organic Medicinal and Natural Plants
Other Legal Wellness Products

Organic baby food
Disposable eco-friendly diapers
Eco-friendly washable diapers
Hygiene and baby care
Hygiene and child care
Breastfeeding
Baby food (Biscuits - Compotes - Cereals - Juice)
Organic fruit juice
Non-toxic baby bottles and accessories without bisphenols or phthalates
Educational games without phthalates, bisphenols or formaldehydes
Ecological baby toys without bisphenol and eco-responsible
Prams - Maxi cosis - Baby parks - Baby beds

Ecological drugstore
Floor and wall maintenance products - Bathroom - Various coverings - Tiles
Outdoor maintenance products
Multi-purpose cleaning products
Air fresheners - Incense - Home and Habitat Perfumers
Ecological laundry detergents
Dishwashing products
Household black soap and others
Aleppo soaps Syria
Marseille soaps
Insect repellent products
Large family size cleaning product

Dog food
Cat food
Feeding chickens and birds
Pet accessories
Accessories - Cages - Gadgets - Toys
Indoor and outdoor animal shelters
Maintenance - Care and Hygiene for animals
Animal Wellness Centers
Horse riding center
Zoos and Amusement Parks

Cafes
Teas
Herbal teas
Flours
Legumes
Dried fruits and nuts
Almonds
Sugars
Chocolates
Honeys
Olive oils
Vinegars
Seasoned vinegars
Candy
Biscuits - Cookies
Rice - Pasta
Seeds
Cereals - Oatmeal
Millet - Quinoa
Spices
Herbs

No subcategory found !

Underwear
Coats and jackets
Dresses, Skirts and Jumpsuits
Tailors
T-shirt
Shirts and Polos
Pullovers and Sweatshirts
Jeans and Pants
Swimwear
Shoes and Slippers
Pajamas and Nightgowns
Sexy clothes
Jewelry
Costume jewelry
Wooden watches
Handbags and Shoulder Bags
Watches made from recycled materials without pollutants
Perfumes
Umbrellas
Accessories for bags
Wallets and Card Holders
Belts
Bags - Backpacks
Suitcases and Travel Accessories
Pouches and Handbags
Gloves and mittens
Hair accessories
Hats, Headwear, Caps and Beanies
Shales
Key ring
Scarves and shawls
Sunglasses, glasses made of wood or plastic (without bisphenol phthalates)
Hi Tech Accessories
Hairdressers
Beauty salons

Shirts and Polos
Ties and Bow Ties
Suits, custom suits
Jeans and Pants
Jackets and Coats
Underwear
Pajamas
Pullovers and Sweatshirts
T-shirt
Shorts and Bermuda shorts
Swimwear
Shaving accessories
Sunglasses - Eyeglasses
Backpacks - Handbags
Umbrella
Belts
Hats - Caps - Beanies
Travel Luggage - Travel Bags
City shoes
Sports shoes
Wallets and Card Holders
Watches
Jewelry
Perfumes
Scarves

Together
Romper
Overalls
Sleeveless vests
Burnous
Begin
Hood
Slippers
Sock
Body
Pyjamas
Bloomer
Blouse
Sleeping bag
T-shirt
Vest
Coat
Dress
Tights Skirt

Pants
Pullover and Sweatshirt
Neck warmer
Shirt and Polo
T-shirt
Underwear
Hood
Coat and Jacket
Cap
Pyjamas
Vest with and without sleeves
Mitten
Shirt
Puffy jacket
Socks
Swimsuit
Dress

No subcategory found !

Fridge
Combined fridge
Fridge freezer
American fridge
Built-in fridge
Small table fridge
Gas hob
Electric hob
Glass ceramic hob
Induction hob

No subcategory found !

General sportswear
Sports shoes
Archery
Horse riding - Equipment - Accessories
Swimming
Surf
Paragliding
Fitness - Bodybuilding
Winter sports
Team sport
Combat sports
Yoga - Tai Chi
Foods and Supplements for Athletes
Sports teachers
Sports classes

Camping Equipment and Tents
Hiking - Trekking
Bivouac and Camping
Wigwam tent
Nature observation equipment, Binoculars, Telescope
Light cabin
Motorhome
Caravan
Caravan
Folding Camping Trailer

No subcategory found !

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Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

Who are we and what is our philosophy and vision for the world of tomorrow?

We are a team of individuals made up of private citizens and professionals from different backgrounds and countries, united in a mission for change, sustainability, preservation, and prosperity of the natural resources of our one and only planet, Mother Earth. Our real fight focuses on protecting the four essential elements Earth, Air, Water, and Fire which make life on Earth possible. If even one of these elements is out of balance or missing, life on Earth would no longer be possible.

Our Commitments, Values, and Short- and Long-Term Goals

More and more people around the world are choosing to act to be decision-makers in their lives, spreading positive human values. They are transforming the way products are produced and consumed by promoting organic agriculture, sustainable clothing, recycled and eco-responsible products, renewable energy, eco-friendly housing, ethical restaurants, ecotourism, and natural care products. Each person contributes from within their environment. The Taefoo.com platform is an open space for a new community of responsible and engaged consumers. On our marketplace, people concerned about their health, the environment, and overall well-being join a movement based on healthy eating, clean living, responsible consumption, and conscious recycling that allows our planet to regenerate and thrive. We believe this consumption model is the only viable solution to ensure the longevity of our four essential elements Earth, Air, Water, and Fire (Sun) and pass them on to future generations. Together, we can shift the balance toward a healthier, more sustainable world.

How do I register on the site as a customer (client account)?

Once you arrive on the Taefoo.com website, simply select “I am an individual” and follow the registration steps by providing your complete contact details, delivery address (which you can modify at any time later), email address, username, and password. You will then receive an email from Taefoo.com inviting you to confirm your email address and finalize your registration. Once confirmed, you can log in with your credentials and start shopping.

How do I log out of my account?

Just click on the “Log out” button located at the bottom left of your account page.

Why display certifications and labeling systems?

The products listed on Taefoo.com comply with food and non-food legislation, supported by official documents and certifications issued by government bodies or recognized organizations working in the organic and/or eco-responsible sectors. This ensures that our products are protected, certified, and meet the standards of the organic and eco-conscious consumer market.

What should I do if the product I ordered was marked as in stock but can't be delivered?

If the product is out of stock, you can usually still place your order. However, the shipping time will be longer. The estimated delay is shown on the product page to the right of the image. If no information is available, contact the seller directly by email. Once your order is placed, if the product cannot be delivered due to a delay in restocking, you will receive an email notification. You’ll be able to choose between waiting for restock or requesting a refund. Don’t forget to notify the seller of your choice so they can take action in time.

Are products on Retailer-Distributors' stores covered by a warranty?

Warranty periods vary by product type and by national law. For example, non-food products are generally covered for 1 to 2 years, depending on the country and item type (electronics, appliances, furniture, toys, clothing, etc.). Warranty information is stated on each product page. Perishable food products are not covered by a warranty. Fruits and vegetables are sold in their natural state, with imperfections, and cannot be considered defective. Products on Taefoo.com are guaranteed by Manufacturer (FF) and Retailer-Distributor (DC) partners. If your product is under warranty and the issue is covered, contact the seller’s customer service via the Contact tab on their store page to resolve the issue.

What payment methods are available on Taefoo.com?

Taefoo.com offers the following payment options, depending on your country: • PayPal (main method) • Credit cards: Visa, Mastercard, Amex Each FF or DC seller must list available payment options on their store page. Select your preferred method at checkout and follow the instructions. Supporting documents may be requested after payment. If needed, the seller can send your receipt or invoice by post or email just specify your preference.

How does payment via PayPal and other methods work?

PayPal is a secure alternative payment method. To use it, you can: Create a PayPal account by visiting PayPal.com and following the steps. Then, to pay, you simply use your email address and PayPal password. Your banking details are only processed by PayPal, not by Taefoo.com. Good to know: You do not need a PayPal account to pay with a credit or debit card via PayPal. At checkout, choose “Pay with a card” or “Checkout as guest” and enter your card details directly without creating an account.

What are the delivery times if I order within my country?

Delivery times are indicated during checkout. You can also contact the seller if there’s a delay or issue with your order.

What delivery methods are available?

Each seller must display their delivery methods on their store page. If no delivery method is indicated, feel free to contact the seller directly to ask.

Where can I see the delivery method and estimated date?

This information appears on your delivery slip and corresponds to the option you selected when placing your order. Some sellers also provide a tracking number to follow your delivery in real time.

Can I have my order delivered to a different address than the one in my account?

Yes, absolutely! You can specify a different delivery address during checkout. Just make sure to provide it clearly to the seller beforehand or when placing the order.

How long will my shopping cart be saved?

Your cart will typically be saved for around 10 to 24 hours. After that, the content may be automatically cleared. However, you can easily re-select the same products again later as long as they are still in stock.

When will my order be shipped?

Your order will be shipped once all items have been checked, packaged, and prepared. Delivery will take place as quickly as possible, according to the timelines indicated by the seller.

How can I get the invoice for my order?

An invoice is automatically sent to you by email after each order. You can also find it in your "Order History" section in your customer account.

How can I track the status of my order?

You can track your order using the tracking number provided by the seller, or by contacting the distributor/retailer via email or phone.

When will my order/parcel be delivered?

Your order will be delivered according to the timeframe indicated by the seller, which is also visible in your order status and tracking details.

What happens if a product is out of stock with a seller?

If the product is out of stock, it will display as “0” or “Unavailable”. However, feel free to contact the distributor to ask when the product will be restocked and available for ordering again.

My order is delayed what should I do?

Please contact your retailer distributor to let them know that your order is late. If, after a reasonable period, your order is still not delivered to your address, inform us so we can intervene with our professional partner vendor as soon as possible.

I received the wrong product, or an item is missing, or it’s damaged, defective, or doesn’t match what should I do?

First, notify your retailer distributor so they can assess the situation. If the product is under warranty, ask them for the steps to repair or return the item, if applicable.

How do I return a product and how much does it cost?

Products are usually returned via the same delivery service originally used. Once the seller confirms the return authorization, you can drop the package off at the designated location. In most cases, return shipping costs are covered by the seller, but we advise you to confirm this beforehand.

How can I get a refund, and how long does it take?

Refunds are issued once the product has been returned to the seller. The processing time depends on the seller and must comply with local legislation. If you encounter any issues, feel free to contact us via our messaging system at info@taefoo.com.

What should I do if I encounter login or navigation issues on the site?

First, check your internet connection or contact your service provider. If the issue persists, be aware that occasional disturbances may occur beyond our control. You can report any technical issue to us via contact@taefoo.com.

Our Global Observation

We are fully aware of the intense pollution caused by economically dominant and emerging countries, with many areas reaching critical environmental thresholds. To counter this ongoing destruction, we have chosen to act consciously. Our fight is rooted in real observations and reports issued by scientists worldwide. The evidence is real, often alarming, and increasingly destructive. Compared to the past, our planet is extremely unwell and is causing countless tragedies climate refugees due to floods, diseases, intolerances, allergies, and other conditions caused by environmental disruptions. Flora and fauna are affected, ecosystems destroyed, and the four elements are deeply imbalanced. Soil degradation, air pollution, water poisoning, intense deforestation, and excess solar radiation are all consequences of uncontrolled human activity driven solely by profit. Earth can no longer regenerate fast enough, and the damage is becoming more and more visible.

How does Taefoo work?

The website Taefoo.com is a marketplace that brings together multiple economic players: Manufacturer Suppliers (FF) and Retail Distributors (DC). They offer food products from organic agriculture as well as other non-food, eco-responsible, recycled, ethical, second-hand products, and services such as ecotourism and organic catering. All our partner sellers are selected based on strict criteria and their level of commitment to ethical, sustainable practices that respect our planet and the four vital elements. Our partner sellers offer eco-friendly and healthy products, made using organic, ethical, and sustainable methods that honor the natural resources used in production. Retail Distributors (DC) and Manufacturer Suppliers (FF) can open accounts and list their products in their own shop spaces. Retail Distributors (DC) may source products directly from Manufacturer Suppliers (FF) in B2B transactions. Individual consumers can register by creating a client account and purchase directly from DC sellers in B2C mode. Taefoo.com allows fast searches by product or by country, which is ideal for anyone seeking a more conscious lifestyle travelers, eco-conscious buyers, people with intolerances or health conditions, or anyone looking for ethical alternatives. We promote clear, realistic messages encouraging eco-conscious and responsible consumption, with the goal of educating and passing on values of protection, prosperity, and preservation of our four essential life elements Earth, Air, Water, and Fire (the Sun) to future generations who will only inhabit this Earth for a brief moment in time. Join our vibrant community and become an active participant in the change!

I forgot my password, how can I recover it?

Simply click on “Forgot password” and you will receive an email allowing you to set a new password.

How does Taefoo select professional seller partners?

The team checks whether each product meets healthy standards and aligns with Taefoo’s internal rules, ethics, and philosophy before authorizing the seller and their products to be published. Products are selected based on their quality, values promoted, and affordability. Taefoo.com only offers products that are healthy, respectful of nature, the environment, and humanity as a whole. All items offered by our partner Manufacturers (FF) and Retailer-Distributors (DC) address everyday needs and encourage consumers to be more aware, informed, and adopt a better, healthier lifestyle, with the aim of passing these values on to future generations.

How can I quickly find a product without wasting time?

On every page of the site, under the “Categories” section, there is a “Search for a product” field. You can enter keywords like the brand, color, product type, seller, or store name, and even select a country beforehand. Then click “OK.” A page will open showing results that match your keywords. You can also filter results by country and city, then refine the search by product, brand, or seller.

If I have a question about a product, can I contact the Retailer-Distributor directly?

Yes, you can ask questions to any seller who has activated the messaging system on their listing. You can also contact each professional partner via the email address listed on their store page. Please note that response times may vary.

How do I add or remove a product from my shopping cart?

To add an item, click on its photo or name. Select the desired quantity using the "+" or "–" buttons, then click “Add to cart.” If you want to keep shopping, click “Continue shopping”, and repeat the process. To view your order summary, click “View cart”, then “Checkout.” You’ll be asked to confirm or change your shipping address, then select a delivery and payment method. To remove a product, click on “My cart” at the top right of the homepage. You’ll see a summary and can remove an item by clicking the black X on the left.

Can I pay by bank transfer, or only with PayPal or credit card?

This depends on each seller. If you don’t have a credit card or PayPal account, contact the seller directly to check if other options are available.

What should I do if I have a problem with my payment?

First, check that the card details you entered match those on your physical card. Make sure your card hasn't expired. If your payment is declined, it could be due to a spending limit. In that case, contact your bank to verify or adjust your card limit. If your payment still doesn't go through, try using another method like PayPal or contact your bank for assistance.

What are the delivery charges for my order?

Delivery fees are displayed on the order summary page based on the selected delivery method or company (if several options are available).

How do the different delivery types work (home delivery, pick-up point, etc.)?

If you choose home delivery, the driver will bring the package directly to the address you provided. For pick-up point delivery, you'll be informed of where and when to collect your package. You’ll have a set time period to retrieve it.

What happens if I’m not home during delivery?

The package may be delivered to a neighbor, with a note left in your mailbox. If that’s not possible, it will be taken back to the delivery center and rescheduled for another attempt.

How do I place an order?

Browse products and click "Add to cart" for those you’re interested in, selecting the desired quantity. Continue shopping or go to your cart to review and confirm your order. Follow the steps to choose a delivery method, then select a payment method to complete your purchase. You’ll receive a confirmation email with all the details, including delivery info and estimated timeframes.

How can I know if my order has been successfully placed?

You’ll receive an order confirmation email once your order has been validated. This confirms that your order is being prepared for delivery.

Can I change or cancel an order?

Yes, you can cancel your order within the allowed time period specified by the seller. Beyond this deadline, cancellations are no longer possible. Please refer to your seller’s policy or check your order confirmation email for the exact timeframe.

What does "Order Status" mean?

Your order status includes several stages: Order received, confirmed by email Order being prepared Order shipped to the indicated delivery address with a tracking number, if provided.

How can I track my parcel?

You can track your parcel if the seller has provided a tracking number. If not, feel free to contact the seller to request more information about your shipment.

What should I do if I have a problem with my payment?

You can contact your Retailer Distributor (DC) directly or reach out to Taefoo.com's administrative team by using the "Contact – Complaint" form or emailing plaintes@taefoo.com. We will assist you or intervene on your behalf to resolve the issue as quickly as possible.

My order is delayed what should I do?

I never received my order what should I do?

In this case, there may be an unforeseen issue either on the seller's side or with the shipping service. First, check your tracking number (if provided), and contact the seller. If you do not receive any response from either party, contact us directly so we can assist you as best and as quickly as possible.

What are the return conditions?

Returns must comply with the Terms and Conditions of Taefoo.com as well as the return policies of each professional seller, depending on the type of product. Returns may be accepted, for example, if: The product packaging is intact and unused, The item is under legal warranty (1–2 years depending on national laws), Or if the item meets specific criteria based on the product category (e.g., perishable goods usually can’t be returned). Always try to provide proof (e.g., photos, videos) when returning items including a video when unboxing can be helpful.

What is the maximum return period for a product?

Return deadlines vary depending on the laws of each country, but generally, in Europe, you have a maximum of 15 days. Please also consult the return policy of the individual seller.

How do I file a complaint and what is the procedure?

You must clearly justify and detail your complaint whether it concerns a product, a delivery delay, or an error in the order. Make sure to include your order number, date of incident, and any other relevant information (e.g., product reference, seller name, etc.). Keep a record of all communications. If the product does not match the description, include all evidence necessary to help the seller (or us) understand the situation and assist you effectively.

What are cookies?

A cookie is a small text file stored by your browser on your computer when you browse the internet. It is completely harmless and contains only text. This file is generated by the server of the website you are visiting and sent to your internet browser, which then saves it to your hard drive. (Note: the server has no direct access to your computer.) Cookies are commonly used to improve your user experience by remembering your preferences, login details, and the contents of your shopping cart, for example.

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Taefoo is a website selling food and non-food products, eco-responsible consumer goods and also service providers with the sole aim of common preservation of the natural resources of our unique planet.

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Want to join the movement or ask us a question? Get in touch — we’re here to move forward together.

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